KIMBERLY R. FLETCHER
1363 Peabody Street, NW #103
Washington, DC 20011
(202) 722-4277
[email protected]

EXPERIENCE:

Publishing����������The Bureau of National Affairs, Washington, DC
Quality Assurance Coordinator����������August, 1997 — Present

Quality assurance procedures are performed on network and final CD and web publication products, checking functionality and content. Created and updated tools to efficiently and thoroughly test products. Has written documentation for unit procedures. Organized team projects. SGML data used as a problem-solving reference. Atex, Vax, and Folio Views are used as source converters, error detectors, and data processors. HTML and FrontPage 2000 used to develop department website. Communicates within unit and with technical support staffs via the internal email system.

Publishing����������The Bureau of National Affairs, Washington, DC
Document Assistant����������January 1997 — August, 1997

Retrieved and maintained government documents for labor-research staff. Received and processed customer orders and provided customer support. Used Xywrite for data entry and word processing. Wrote correspondence letters to customers.

Staffing Service����������Advantage Staffing Services, Washington, DC
Data Entry����������August, 1996 — January, 1997

Placed on several temporary assignments. Main duties involved data entry and proofreading.



EDUCATION:

Center for Professional Development, George Washington University, Washington, DC
Information Technology����������Fall, 1999

College of Engineering, University of Maryland, College Park, MD
Mechanical Engineering����������January, 1983 - 1985

College of Engineering, Howard University, Washington, DC
Mechanical Engineering����������August, 1980 - January, 1983

Academy of the Holy Names, Silver Spring, MD
High School Diploma����������May, 1980



PERSONAL PROFILE: Birthdate: July 31, 1962, Washington, DC; single; interests include website design and the arts.